+ What are the differences between a Retail account and a Pro account?
Everyone is a retail client unless they satisfy one of the requirements to be classified as a wholesale client under the Corporations Act 2001 Act (Corporations Act). Wholesale clients have different conditions available for trading to retail clients. This is because wholesale clients are expected to have a more sophisticated understanding of complex CFD products. Click here to view the key differences.
+ What if I am not eligible for a Pro trading account?
If you are not eligible for a Pro trading account, you can still trade over 300 CFD products on our platforms as a Retail client. You can apply here for our Retail account.
+ Do Pro clients receive the same protections as Retail clients?
- The provision of a Product Disclosure Statement (PDS), Financial Services Guide (FSG) or any other relevant documents that Vantage FX will typically provide to retail clients.
- The protections afforded under ASIC’s PIO measures for CFDs, including leverage restrictions
- AFCA’s dispute resolution scheme for recourse.
Please also consider Vantage Global Prime’s Client Categorisation Notice, Wholesale Client Information Statement and Wholesale Client Terms and Conditions
+ How do I register for a Pro trading account?
Check your eligibility for Pro account and apply here. You will need to submit your application and provide Vantage FX with documents and information to verify your eligibility.
+ What happens after I provide my Accountant’s Certificate ?
Once you have provided your certificate, we will review it and change your account status within 24-48 business hours should you deemed qualified.
+ Do I need to meet the minimum deposit requirements in my trading account as a wholesale client?
Yes, the minimum suggested deposit amount of 200 AUD will still apply.
+ How will I know when my trading account has been switched to a Pro account ?
You will receive a notification email from Vantage FX confirming your new wholesale client status. Note that your login credentials will remain unchanged.
+ How do I contact Vantage FX in regards to my Pro client inquiries?
Feel free to reach our dedicated support team at [email protected]. We are available 24 hours a day, 5 days of the week. Alternatively, you may also reach your account manager should there a need arise.
+ Where is my money held?
Vantage FX holds client money in segregated trust accounts held with the AA rated National Australia Bank (NAB).
